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[QA]
We are EA
We make games ? how cool is that? In fact, we entertain millions of people across the globe with the most amazing and immersive interactive software in the industry. But making games is hard work. That’s why we employ the most creative, passionate people in the industry. Our games are played everywhere in the world ?in countries as diverse as the USA, Germany, Russia, Brazil, South Korea and the Emirates? on any kind of gaming device (PC, web, console, mobile, smart TV’s, etc.) and support a wide range of business models (digital downloads, PDLC, F2P, subscriptions, etc.)
Worldwide Quality Assurance (WWQA)
Electronic Arts Worldwide Quality Assurance (WWQA) is the global partner for all EA game development teams, delivering Quality Assurance processes that ensure consistently high quality products for EA’s customers.
We is delivering world class products and services by providing innovative quality solutions that ensure the end-to-end experience is always live and delighting our customers.
QA Project Manager
QA Project Managers are the primary QA owners for a franchise, product or major service/feature. As a product owner the QAPM will be accountable for the end to end quality of the entire product. This entails scoping, strategizing, and budgeting plans for all aspects of the QA business on the project, performance managing the execution of those plans from pre-production all the way to post launch activities, and acting as the main communication conduit to all partner teams in terms of QA activities.
Role Overview
? Formulation of a QA framework that can be implemented and managed to ensure consistency across all teams
? Recruit, manage, train and evaluate the performance of the QA personnel.
? Collaborate with partners in development and finance to define schedules and establish QA budgets
? Defining and implementing critical knowledge transfer and communication processes with internal and external teams
? Defining and implementing metrics, reporting mechanisms, and project/test management methodologies
? Collaborate and assist in creating the overall Quality Plan; defining a project budget, forecasting a staff plan, communication plan and an overall test strategy, including tools, technology, pre-integration and post-integration QA efforts, etc.
? Establish efficient and effective methods of reporting and communicating between Development QA and Test Centre functions
? Formulate strong relationships within the QA teams, external vendors and all development partners
? Career manage QA Project Leads and QA Analysts as assigned
? Continually improve the operational efficiency and effectiveness of the QA effort by assessing current quality assurance practices and incorporating new strategies, including advancing the use of technology, automation, and development of new test tools.
? Be internal advocate and spokesperson for all things QA across the product (i.e., game and associated systems, companion apps, websites, servers, etc.). Clearly communicate issues, risks, concerns, and successes to stakeholders.
? Contribute directly to performance evaluation of individuals and teams, compiling objective feedback that is channeled toward both personal and process improvement
What skills does EA look for?
? 5 years of managerial experience
? 5 years’ experience within the software industry
? Proven track record managing multi-disciplined projects and/or in QA management ? Minimum 3 Years, Ideal ? 5 years
? Demonstrated knowledge of software testing and software QA processes (preferably in games but not necessarily)
? Demonstrated knowledge of software development processes, change management, and process improvement
? Previous experience managing the business side of projects (i.e., resourcing, budgeting, etc.)
? Proven record in managing 3rd party vendors; including commercial negotiation in both a consultancy and fixed price environment
? Previous experience managing bug defect solutions & driving the creation of test plans
? Commercial awareness: an understanding of the games industry, especially as it relates to perception of quality for our games from the media, our consumers, and the public at large
? Previous experience in the use of automation and tools/technology to improve efficiency and increase overall test coverage and effectiveness
? Previous experience managing projects for both short and long iterations; being able to scope different sizes and length of a project
Capabilities:
? Excellent verbal and written communication skills
? Excellent organizational and people management skills
? Management and leadership skills
? Pro-active, motivated, and focused
? Ability to influence and persuade those not directly in your reporting structure.
? Excellent time management skills with strong ability to prioritize and multi-task across competing demands
? Strategic and forward thinker ? able to anticipate key challenges and future needs and develop strategies to address them
? Flexible and dynamic ? able to quickly adapt to changing needs of the business.
? Commercial awareness - the ability to view situations from a commercial or business perspective (i.e., understanding both what is best for the product and what is best for the business)
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