| 업무내용/자격요건 |
[담당업무]
HCM Customer Engagement Executive
EXPECTATIONS AND TASKS
- Develop and implement account strategies and implementation plans that further existing account adoption and identify new business
opportunities within assigned accounts. These plans should:
1) Increase spend under management, network adoption, transaction volume and trading relationships on the Network
2) Ensure rapid adoption and enablement of solutions that drive network value for the customer
3) Expand business process automation across the specific Line of business applications
4) Increase the customer’s usage of their contracted cloud applications up to and beyond the entitlements that they have.
5) Track SLA performance and overall customer satisfaction
- Meet or exceed account-specific revenue and profitability goals for account portfolio including but not limited to renewals, subscription
software expansion, and network revenue growth.
- Maintain a close working relationship with other regional business teams (such as SAP and Cloud LoB AEs, Services Account
- Managers, AGS support personnel, GADs, MPs and other customer facing personnel) in support of global customers and corporate
functions necessary to support all assigned accounts.
- Act as primary escalation point for cloud solutions for those accounts within their portfolio
- Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives) and
accurate forecasting of the renewal and network growth opportunities
- Deal management and commercial negotiation of the entire opportunity (from opportunity to close) for renewals
- Facilitate quarterly Account Reviews with customer and Account team members to confirm ongoing customer account goals and
strengthen relationships
- Manage new account assignment into portfolio
[자격요건]
- 10+ years of experience in the following areas:
- Commercial experience including experience developing account management plans and contract negotiation
- Line of Business specific experience ? specific to the LoB that they are being primarily hired into. Examples include:
- HR,Human capital management, recruitment, learning, compensation and talent management expertise
- Customer relationship management, sales, sales force automation and sales team management expertise
- Financial systems, financial planning and enterprise resource planning expertise
[전형절차]
서류 - 1차면접 - 2차면접
[제출서류]
브레인센터 이력서 양식(사진포함) |