| 업무내용/자격요건 |
[Job Summary]
Working with the IT Operations Manager, the IT Deskside Support Analyst is accountable for providing 1st Line and 2nd Line IT technical support to the business and support IT projects as required. The purpose of the position is to resolve all IT Support issues & Service Requests reported to the GateGroup IT Service Desk as well as manage all Support issues and Service Requests, which need to be escalated to internal or external 3rd Party support
providers.
[Main Duties and Responsibilities]
● Supporting and maintaining all deskside technologies:
- Second line troubleshooting of IT incidents raised by colleagues through our Global Service Desk;
- Prioritizing workload and managing stakeholder expectations;
- Managing and documenting daily workload using our IT Service Management tool;
- Taking ownership of incidents/requests and collaborating with third parties, where necessary,
until fulfilment/resolution;
● Responsibility for deskside asset management activity following strict procedures and processes in relation to hardware movements, installations, and recoveries:
- Managing stock control, ensuring appropriate levels of IT stock are held at the allocated ocations;
- Supporting deskside equipment relocation and provision onsite and between offices;
- Assisting in maintaining security of Gategroup IT hardware assets;
- Handling the recycling of redundant IT hardware, following agreed disposal processes with third parties;
- Advise users in relation to IT Hardware, choosing cost effective solutions;
● Supporting and maintaining all deskside technologies:
- Managing stock control, ensuring appropriate levels of IT stock are held at the allocated ocations;
- Supporting deskside equipment relocation and provision onsite and between offices;
- Assisting in maintaining security of Gategroup IT hardware assets;
- Handling the recycling of redundant IT hardware, following agreed disposal processes with third parties;
- Advise users in relation to IT Hardware, choosing cost effective solutions;
● Proactively participating in internal meetings;
● Frequently travelling between GateGroup offices throughout the region providing L2 deskside support, as and when required;
● Ensuring technology support meets requirements as defined in the Service Level Agreements;
● Playing a key role in the adoption and promotion of new technology;
● Responsibility for ensuring colse working relationships are established and maintained with peers within Gategroup IT as required;
● Carrying out of ad-hoc support tasks associated with the role, as reasonably requested;
[Qualifications]
● Successful vocational training as as IT specialist or comparable qualification
● 3-5 years' experience working in a support IT role following industry standard processes, management of BAU IT task and analysis of operational issues in the deskside environment.
● 3-5 years' experience in a technical support role (Preferred)
[Professional skills]
● Understanding of customer deskside requirements in relation to internal departmental procedures;
● Experience of IT desktop management on the enterprise level;
● Experience in PC, printer and accociated desktop hardware systems;
● Experience of undertaking detailed analysis of IT desktop systems using available processes and formulating any support tasks required;
● Active Directory User administration experience;
● Appreciation of ITIL Service Management;
● Knowledge in computer programming such as macro, python and etc is preferred
[직책/직급]
- 팀원
[근무지]
- 인천 중구 공항동로2길 103
[전형절차]
- 서류전형>1차면접>2차면접>합격
[제출서류]
- 브레인 양식 국문이력서 + 영문이력서 |